Once your order has been dispatched, you’ll receive tracking information so you can follow its journey. Tracking updates may occasionally take time to appear or remain unchanged while a parcel moves between facilities.

If your tracking hasn’t updated for an unusual period, contact us. We’ll help investigate the shipment and keep you informed until it reaches you.

In-stock orders are typically dispatched within 1–2 business days. Delivery times after dispatch depend on your location, the shipping service selected and the carrier network.

Most orders arrive within the expected delivery window, but occasional delays can occur that are outside our direct control. If this happens, we appreciate your patience and understanding while the carrier completes delivery.

Most importantly, your order is backed by our 100% Delivery Commitment.

Simple. Your order will arrive.

Once we accept and confirm your order, we take responsibility for making sure you ultimately receive what you ordered. If a shipment is significantly delayed, lost in transit or otherwise fails to reach you, contact us and we’ll investigate it with the carrier and, where necessary, arrange a replacement shipment.

Sometimes delivery issues take time to resolve, so we ask for your understanding while investigations are completed. No matter how long the process takes, we won’t simply leave you without your order..

If tracking indicates that your parcel may have been lost, contact us and we’ll investigate the shipment with the carrier.

Carrier investigations can take some time, and we appreciate your patience while this process is completed. If the parcel is confirmed lost or cannot reasonably be recovered, we’ll arrange a replacement in accordance with our 100% Delivery Commitment.

LAB 101 offers tracked delivery across Australia only.

Delivery times can vary depending on your state, postcode, regional location and carrier conditions. Tracking details will be provided after dispatch so you can monitor your shipment.

First, check around the delivery location, safe-drop areas and with anyone else at the address who may have accepted the parcel. Carriers can also occasionally mark parcels as delivered shortly before the physical delivery is completed.

If you still cannot locate it, contact us with your order number. We’ll review the tracking information and help investigate the delivery with the carrier.

Yes. Orders are packaged securely and discreetly for transit, without unnecessary external product information.

Our priority is to protect the contents of your shipment while maintaining a professional and discreet delivery experience.

We currently accept bank transfer, Bitcoin (BTC) and USDT as payment methods.

Choose whichever option is most convenient for you. Bank transfers are made directly to our business account, while crypto options provide an added touch of privacy.

Payment instructions will be provided during the ordering process.

Order confirmations are normally sent shortly after a successful order. First, check your spam or junk folder and confirm that the email address entered at checkout was correct.

If you still cannot find your confirmation, contact us with your name and relevant payment details so we can locate the order and confirm its status.

Possibly. Contact us as soon as possible after placing your order.

If fulfilment has not yet begun, we’ll do our best to accommodate changes. Once an order has been packed or dispatched, we may no longer be able to modify it.

If you need to cancel an order, contact us as soon as possible.

Where the order has not yet entered fulfilment, we may be able to cancel it. Once an order has been packed or dispatched, cancellation may no longer be possible.

Contact us as soon as possible with your order number and photographs of what you received.

We’ll review the issue and work with you to correct the order. You should not open or otherwise use an incorrectly supplied product while the issue is being reviewed.

Contact us with your order number and details of the missing item. Photographs of the parcel and everything received may also help us investigate.

We’ll check the fulfilment records and work with you to resolve any confirmed packing issue.

All LAB 101 products are supplied strictly for legitimate laboratory and in-vitro research purposes only.

They are not intended for human or animal consumption, self-administration, diagnostic, therapeutic, clinical, veterinary or cosmetic use.

All COAs and lab results are published alongside their corresponding batch information here.

Each document is associated with a specific batch so you can review the full analytical results rather than relying solely on general product claims.

01 — Purity Testing

Measures the purity of the tested sample and determines the proportion attributable to the target compound.

02 — Identity Testing

Confirms that the material tested corresponds to the expected compound.

We source our research compounds with a target purity of ≥99.5%, with a minimum purity specification of ≥99% across our range. This is higher than all other peptide suppliers in Australia.

Purity is evaluated through batch-specific laboratory testing where applicable, with documentation made available so you can review the results associated with individual batches.

Our research compounds are independently tested by Freedom Diagnostics in the United States.

The corresponding laboratory documentation and batch information can be viewed through our lab results.

If your reconstituted solution is cloudy or won’t go clear, don’t use it — send us a photo of the vial and your order reference and we’ll sort you out.

LAB 101 products are supplied strictly for laboratory and in-vitro research, and we do not provide instructions for human or animal administration, dosing or self-use.

Information provided through our website is intended to support legitimate research and general scientific understanding only.

Many lyophilised research peptides can be reconstituted in laboratory settings using an appropriate diluent such as bacteriostatic water (BAC water).

LAB 101 supplies BAC water alongside selected research compounds for laboratory preparation purposes only.